Opening a support request
Send your order number and a description of the issue to support@stk.sa. Do not send passwords, verification codes, order access codes, card details or confidential files through ordinary email.
Response times
We acknowledge receipt within one business day, provide an initial response within two business days and offer a solution or action plan within five business days when all information is available.
Escalation
If a complaint remains unresolved, you may request escalation with its reference and previous correspondence. This process does not limit your rights before competent authorities.
If a complaint is not addressed within the stated period, customers may refer it to the Ministry of Commerce through 1900 or the Commercial Report (Balagh Tijari) app.